1. Make sure the lighting in the room is good so you can see the detail of your pets face.

2. Hold a ball or treat above your camera to focus your pet’s attention.

3. Make sure your camera is positioned head-on, showing the full face, including both ears.

4. The higher resolution of your photo, the better. Keep in mind that the photo will be scaled down, so some subtle features in the final product may not be as obvious.

We cut out the face for you! We only use the face of your furry or not furry friend, all other details are cut out. Just send us a high quality photo and we'll do the rest!

If your pet or the person in the photo has an accessory, hat, or collar that you want to keep (or remove), please include these details in the Ordering Information.

For best results in regards to print quality we recommenced you to upload a picture with 1 pet. If you like you could upload a picture with 2-3 pet's on but each pet's face would come out smaller than usual.

If you need more than one face, please contact us in advance by email to services@godiynow.com.

We can provide renderings, please contact us via email services@goesdiy.com if needed.

Rest assured, if there is an issue with your photo, we will send you an email requesting a new photo! Please keep the photos family friendly!

Currently, our production time is 2-7 days business days. An average delivery time of 6-15 business days.

United States:

Recommended shipping：6-10 business days

Standard shipping time: 8-12 business days

DHL Express shipping time: 3-6 business days

Other Countries:

Standard shipping time: 6-10 business days

DHL Express shipping time: 3-6 business days

How much is shipping?

Recommended shipping：

First weight price (USD) 0.8289

First weight (grams) 50

Renewal unit weight (grams) 1

Renewal weight unit price (USD) 0.0113

Registration fee (including surcharge) (USD) 2.7629

Total logistics declaration amount (USD) 2.8

EU fee payment (USD) 0

Remote area surcharge (USD) 0

Logistics additional service fee (USD) 0

Standard shipping time:

First weight price (USD) 1.6743

First weight (grams) 101

Renewal unit weight (grams) 1

Renewal weight unit price (USD) 0.0135

Registration fee (including surcharge) (USD) 2.4866

Total logistics declaration amount (USD) 2.8

EU fee payment (USD) 0

Remote area surcharge (USD) 0

Logistics additional service fee (USD) 0

Logistics cost = [first weight price + ⌈ (total weight - first weight) / additional weight unit weight ⌉ * additional weight unit price] * discount + registration fee (including surcharge) * discount + remote area surcharge + additional logistics service fee + Logistics payment handling fee

The specific price is subject to the actual price. You can contact us to inquire about the specific logistics costs of different products.

Yes, we gladly accept orders from all over the world. Our production time will be the same however shipping costs and delivery time vary depending on where the order is going.

When your order is shipped, you will receive a Shipping Confirmation email from us with your tracking number in it.

Track your order via tracking link:

It's common that even when your parcel has been sent it will take 2-3 business days for the tracking information to update online. Don't worry if no updates are showing to begin with, check back in a few days, have any question please feel free to contact us (services@godiynow.com).

Sometimes parcels can be accidentally delivered to a neighbours house next door or left at a customers local post office. If this incident unfortunately happens to you, please contact with local post office immediately to check the location of your parcel. Please note our shipping partner are able to inform us of the exact whereabouts and time each parcel arrives at a destination. If the evidence shows that a parcel was delivered successfully, but the customer states otherwise, we will try out best to come to a mutual agreement.

The satisfaction of every customer is our number one priority, so in some cases we may be willing to re-ship your order again at our expense.

We are an online store that sells physical products to people around the world using the e-commerce platform Shoplazza. Most of our team is based in China, but we also hire freelancers to help run certain parts of our business.

We manufacture and ship the products we sell in China. So we can better control the quality and the shipping time is fast (10-15 working days).

First of all, Machine Washable.

For best results we recommend washing our products inside out with cold water and tumble dry on low heat or line dry. Use a mild detergent and avoid using fabric softener will allow for longer lasting results.

If the product arrives defective, we will arrange a reproduction and ship it out for free. Please send us an email(services@goesdiy.com) with your order number, picture and kindly explain the problem.

Please note that whatever size, color, and image you upload will be customized on your item. If the incorrect size, color or image is selected and sent out to you, GoesDiy is not responsible for replacing these items.

Once you place an order, your order will immediately enter the design stage.

You shall bear the transaction fee if you request a cancellation within 8 hours after your payment.

If you request to cancel within 8-24 hours, you need to bear the design fee + transaction fee.

If you request a cancellation in more than 24 hours, you need to bear the design cost + material cost (confirm whether it enters the production process) + transaction fee.

Note that:

1) Design fee: $3 per order.

2) Material cost: 25% of the original product amount

3) Transaction costs:

Partial refund: the refund amount*4.4%.

Full refund: the refund amount*4.4%+$0.3. (The refund amount refers to the amount of the entire order)

Every order comes with a 30 day satisfaction guarantee. If your not happy with your purchase, we'll do just about anything to make it right. If it's been 30 days since you purchased, unfortunately refunds are no longer applicable.

For returns/refunds please send us an email(services@goesdiy.com) with your order number and we’ll process your request. Once our team approves your return, please re-package the products and ship them to:

GoesDiy

Room 202, Unit 1, Building 14, Fuli Boyuefu Community, Dongying District, Dongying City, Shandong Province, China

Postal code: 257091

At this time, we are unable to offer free shipping on returns. GoesDiy cannot be held responsible for returned items getting lost during transit. We advise customers who return their purchase to pay for insurance and tracking to guarantee it reaches our destination safely.

Please allow up to 72 hours for your refund to process once the returned product is received by our warehouse. Your bank statement will reflect a change within 10-15 business days.